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Help Desk Analyst

Help Desk Job:
Langhorne, PA Are you a Help Desk Analyst Professional seeking to be a part of recognized industry leading companies in the Langhorne area? If so, Modis has opportunities with a leading organization.
Presently, we have several needs for Help Desk contractors for roles 12+ months and longer, some of which have possible options for permanent hire! Here is the background we need We are seeking several Level 1 & 2 Help Desk Analysts with 1-2 years of experience in a Help Desk role.
Key responsibilities include acting as first point of contact to respond to customers' telephone inquiries, e-mails, web tickets and voicemails concerning support requests, systems status, IT business processes and network connectivity.
Additionally, you will:
Resolve hardware and software problems for clients' standard software and hardware Record inquiries, repair and service requests and diagnose problems.
Monitor and keep service request backlogs cleared, keeping the 2nd and 3rd Level Analysts informed of work status, problems and potential problems.
All that is needed are excellent Customer Service skills, excellent communication skills, and strong technical product knowledge with Windows OS's (XP/7), Exchange / Outlook, etc.
Candidates with a CompTia A+ Certification or other Help Desk related certifications are highly encouraged to apply.
Don't let this opportunity pass you by.
Apply now!

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